New England Peptide, Inc.
  • Gardner, MA, USA
  • Full Time

NEP is seeking a qualified individual interested in providing excellent customer service in the Biotech/Pharmaceutical industry. Working alongside the Customer Service and Sales Teams, this position will be responsible for positively representing NEP to our customers. This position requires strong communication, multi-tasking, and customer service skills within a fast-paced work environment.

Company Profile:
New England Peptide (NEP) is a custom manufacturer of peptides and antibodies. Through superior products, service and scientific expertise, NEP has distinguished itself as a global industry leader. NEP is looking for talented professionals to help us continue our mission.

Job duties may include:

  • Provide quotations and quotation revisions to customers
  • Collaborate with production management and chemist(s) to accurately quote customer projects
  • Coordinate with sales team to most effectively service customers
  • Assist customers with service selection
  • Process customer orders
  • Answer technical questions
  • Answer incoming customer calls to assist with credit card information and order processing information
  • Assist the department with administrative tasks, which includes but not limited to, vendor set-up requests, customer account set-up and scheduling customer calls
  • Other various duties as assigned

Qualifications:

  • Bachelor's Degree in Chemistry, Biology, or relevant field
  • Minimum 2-4 years' experience in customer service in a science field
  • Ability to multi-task, prioritize, and manage time effectively in a fast-paced work environment
  • Exceptional verbal and written communication skills
  • Strong phone skills, including active listening
  • Ability to relate to others in a positive manner while being considerate, confident and collaborative with the team
  • Proficient with Microsoft Office Suite
  • Working knowledge of Salesforce, preferred
New England Peptide, Inc.
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